Dr. Dawg

Charles Dickens and Service Canada

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I make no comment: I but juxtapose.

[T]he Circumlocution Office went on mechanically, every day, keeping this wonderful, all-sufficient wheel of statesmanship, How not to do it, in motion. Because the Circumlocution Office was down upon any ill-advised public servant who was going to do it, or who appeared to be by any surprising accident in remote danger of doing it, with a minute, and a memorandum, and a letter of instructions that extinguished him. —Charles Dickens, Little Dorrit

It’s called the Office of Client Satisfaction, and it promises to work to “resolve any issues brought to its attention.” But call centre agents who field questions about EI claims say they have been warned by their bosses not to mention its existence to the frustrated people on the other end of the line….

[An] agent…said there would be little point in directing someone whose benefits have been delayed to the Office of Client Satisfaction because that office can only turn to the same overworked processing agents who are fielding complaints forwarded by the call-centre staff.

[H/t misanthropics]

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This page contains a single entry by Dr. Dawg published on November 9, 2011 12:07 AM.

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